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Customer Testimonials

 

 

Dear Sir:

I had to write this letter to thank you for the recent service visit (June 15th, 2016). I must admit that I was pleasantly surprised. The two men sent by your office were so polite and conscientious. They were very patient and most competent. They were professional and left everything just as they found it. They answered all my questions and concerns. I felt obligated to write and let you know just how lucky you are to have them working for your company. It was indeed a pleasure to have them service my unit.

Please let them know that I wrote this letter and that I truly appreciate what they did today. It is rare to have someone so pleasant and hardworking.

  B. Nelson

 

Tracy,
I just felt extremely compelled to thank you, once again, for going out of your way to help us out! I want you to know that I greatly admire and respect you as a person in business. Your honesty and integrity is difficult to find these days. Thank you for being you!
—Nancy

Thank you for such a job well done. I know we will have many years of good service from these new heat pumps. We have thoroughly enjoyed the comfort they provide already.
Take care,
—Cindy

Now that several months have passed since your crew installed a Trane furnace, central air conditioning, humidifier and filtering system I am happy to write how very pleased my wife and I are with everything. Not only have our electric and gas bills been reduced significantly, we also are enjoying the benefits of all the features found with the Trane system. We know everything you stated about the Trane to be a fact. It's a marvelous system and one we find most beneficial to the indoor environment of our home. Many thanks for your excellent craftsmanship and for a top-of-the-line product.
—J. Perry

Tracy,
Thank you so much for quickly responding to our request for A/C repair. Your men showed up the very afternoon we called, and quickly diagnosed our problem and had us back in the cool air again in no time. I found your service to be very professional and your technicians very knowledgeable.
Thanks again,
—Jeff

Tracy and Shelly,
Having recently been a customer of Quality Comfort Services, Inc. I am writing to express my sincere appreciation for your exemplary standards of service and for being a company who truly values integrity. When I first needed our unit serviced, Quality Comfort Services was the only one out of six companies that I called who realized the importance of the situation. Despite the weather conditions you had enough compassion to make the time to come out and ensure that we had heat. If it hadn't been for your concern, a young boy would have had to spend the weekend in our home without any warmth until the following Monday. That in it self made me a lifetime customer. Since then, you have always provided an immediate response to issues regarding our heating unit and have given an honest diagnosis and upfront pricing about any service performed. Tracy, you even took a step further by not hesitating to educate me in order to prevent future mishaps. Whether it has been in response to an emergency, a simple problem, or a need of reassurance, your level of service has been exceptional. I hold you both in the utmost position of respect, not only as part of a company, but as individuals, for believing in the highest caliber of moral and ethical values. Thank you for being one of the few companies, I am proud to say I called!
—Nicole

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Our Promise to You

You will always receive a hometown feel when you work with our team. From the very first phone call to the relationship we build while working with you, you will never question our love for the industry, our insistence on excellent customer service, our trustworthiness and our honesty. That is our promise to you.”

— Tracy Banks & Les Wood [Owners]
Quality Comfort Services, INC.


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